Cancellation & Refund Policy

1. Overview

At Lifigen, we strive to provide high-quality health and nutrition services. We understand that circumstances may change, and we have established this policy to address cancellations and refunds fairly and transparently.

2. Cancellation Policy

2.1 Subscription Services

You may cancel your subscription at any time through your account dashboard or by contacting our support team. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all subscription features until the period ends
• No automatic renewal will occur after the current period expires
• No refunds will be issued for the remaining portion of the current billing period
• You can reactivate your subscription at any time

2.2 One-Time Services

Cancellation requests for one-time services (nutrition plans, consultations, assessments) must be submitted within the eligible timeframe:

• Before Access: Full refund if cancelled before accessing the service
• After Access: No cancellation available once service is accessed or delivered
• Consultations: Must cancel at least 24 hours before scheduled appointment

2.3 How to Cancel

To cancel a service or subscription:

1. Log in to your Lifigen account
2. Navigate to "My Subscriptions" or "My Services"
3. Click "Cancel" next to the relevant service
4. Follow the prompts to confirm cancellation

Alternatively, email support@lifigen.com with your account details and cancellation request.

3. Refund Policy

3.1 Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Technical Issues: Service is unavailable due to technical problems on our end
• Duplicate Charges: You were charged multiple times for the same service
• Service Not Delivered: Promised service was not delivered within stated timeframe
• Before Access: Service cancelled before any access or delivery occurred
• Quality Issues: Service significantly fails to meet described standards

3.2 Non-Refundable Services

The following are NOT eligible for refunds:

• Services already accessed, viewed, or downloaded
• Completed consultations or coaching sessions
• Personalized nutrition plans already delivered
• Assessment reports already generated and viewed
• Partial subscription periods (pro-rata refunds not available)
• Change of mind after accessing digital content
• Failure to cancel subscription before auto-renewal
• Services used for the majority of the subscription period

3.3 Refund Timeframes

4. Refund Process

4.1 How to Request a Refund

To request a refund:

1. Email support@lifigen.com within the eligible timeframe
2. Include your order number and registered email address
3. Provide a detailed reason for your refund request
4. Include any supporting documentation (screenshots, error messages, etc.)

4.2 Refund Review

Upon receiving your refund request:

• We will acknowledge receipt within 24-48 hours
• Our team will review your request within 3-5 business days
• You will be notified of the approval or rejection of your refund
• If approved, refund will be processed to original payment method

4.3 Refund Timeline

Once your refund is approved:

• Processing: 3-5 business days to process refund
• Credit Card: 5-10 business days for funds to appear
• Debit Card: 5-10 business days for funds to appear
• UPI/Wallets: 3-7 business days for funds to appear
• Net Banking: 3-7 business days for funds to appear

The actual time for refund to reflect in your account may vary depending on your bank or payment provider.

5. Special Circumstances

5.1 Medical Emergencies

If you need to cancel services due to a medical emergency or hospitalization, we will work with you to find a suitable solution, which may include:

• Pausing your subscription temporarily
• Extending your access period
• Partial refund consideration
• Service credit for future use

Please contact us with documentation of the circumstances.

5.2 Service Quality Issues

If you are dissatisfied with the quality of service received:

1. Contact us immediately with specific concerns
2. We will attempt to resolve the issue first (revision, additional support, etc.)
3. If resolution is not possible, partial or full refund may be considered
4. Each case is evaluated individually based on merit

6. Consultation Cancellation & Rescheduling

6.1 By Customer

• More than 24 hours before: Free cancellation or rescheduling, full refund
• Less than 24 hours before: 50% cancellation fee applies
• No-show: No refund, full consultation fee charged

6.2 By Lifigen

If we need to cancel or reschedule your consultation:

• We will notify you as soon as possible
• You can choose to reschedule or receive a full refund
• Priority rebooking at your preferred time
• Complimentary upgrade or additional session may be offered for inconvenience

7. Payment Disputes

If you notice an unauthorized or incorrect charge:

1. Contact us immediately at support@lifigen.com
2. Do not file a chargeback before contacting us
3. We will investigate and resolve the issue within 5-7 business days
4. Unauthorized charges will be refunded immediately upon verification

8. Account Termination by Lifigen

If we terminate your account due to violation of our Terms of Service:

• No refunds will be issued for remaining service periods
• Access to all services will be immediately revoked
• All data and content may be deleted
• Future purchases may be prohibited

9. Promotional Offers and Discounts

Services purchased using promotional codes, coupons, or during sales:

• Refunds calculated based on the actual amount paid (discounted price)
• Promotional credits are non-refundable
• Free trial periods are non-refundable (as no payment was made)
• Bundle packages may have different refund terms (specified at purchase)

10. Auto-Renewal and Reminder Notifications

To prevent unwanted charges:

• We send renewal reminder emails 7 days before auto-renewal
• You can disable auto-renewal at any time in your account settings
• It is your responsibility to manage subscription renewals
• Failure to receive reminder email does not qualify for refund
• Ensure our emails are not blocked by your spam filters

11. Contact Information

For cancellation or refund requests, contact us:

12. Policy Updates

This Cancellation and Refund Policy may be updated from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.