Privacy Policy

1. Introduction

Welcome to Lifigen. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including health assessments, nutrition plans, and consultation services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Complete health assessments
• Purchase nutrition plans or services
• Subscribe to our newsletter
• Contact us for support or inquiries
• Upload medical reports or health documents

This information may include:

• Name and contact information (email, phone number, address)
• Health information (age, weight, height, medical conditions, dietary preferences)
• Payment information (processed securely through Razorpay)
• Medical reports and health documents
• Assessment responses and health goals

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your health assessments and generate personalized nutrition plans
• Process payments and prevent fraud
• Send you health reports, recommendations, and updates
• Communicate with you about your account and services
• Improve our website and services
• Conduct research and analysis (anonymized data only)
• Comply with legal obligations
• Send promotional communications (with your consent)

4. Health Information Privacy

We take the privacy of your health information very seriously. Your health data, including assessment responses, medical reports, and health recommendations, is:

• Stored securely using encryption
• Accessible only to authorized healthcare professionals and staff
• Never sold or shared with third parties for marketing purposes
• Used solely for providing you with personalized health and nutrition services
• Retained only as long as necessary to provide services or as required by law

5. Information Sharing and Disclosure

We may share your information in the following situations:

• Healthcare Professionals: With qualified nutritionists and healthcare providers to deliver services
• Service Providers: With third-party vendors who assist us (payment processors, email services, hosting providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do NOT sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Staff training on data protection
• Secure file upload and storage for medical reports

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@lifigen.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Third-Party Services

Our website may contain links to third-party websites and services, including:

• Razorpay for payment processing
• Email service providers
• Analytics services

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

12. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We will take all necessary steps to ensure that your data is treated securely and in accordance with this privacy policy.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

14. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us: